BAG
0

You have no items in your shopping cart.

Product was successfully added to your shopping cart.
GENERAL TERMS AND CONDITIONS

WHOLESALE PURCHASES AND VOLUME PROGRAM
All prices are ExWorks Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE warehouse is in Miami, Fl. All initial orders are required to be paid in full prior to shipment. All prices are subject to change without notice. Stock items are immediately available with an estimated time for delivery of 1-2 weeks. The estimated delivery time on backordered items is between 8-14 weeks. All back orders will require a 50% deposit. Cancelled orders will be subject to a 20% restocking fee. Special orders are subject to a 50% restocking fee. All orders for stock items must be picked up within 15 days of Invoice date. Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE will cancel and restock any orders not picked up within this time frame and will issue a refund, less a 50% restocking fee. Unless special written permission is granted by Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE, all orders are C.O.D or PREPAID. Title to merchandise passes to customer when the carrier accepts delivery from Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE. Customer is required to make timely payment, regardless of whether or not a claim is pending with the freight carrier. Customer may not withhold payment to Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE while awaiting settlement of their claim with 3rd parties. Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE will offer Standard, Solids and Striped Fabric in Canvas from the Sunbrella® Catalog at no additional cost from our price lists; If client needs a special fabric (Specialty Weaves, Jacquards, Texture patterns, Shadow, Rib, Sling, Sunsharp, Etc) that are not in the Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE fabric Catalog a 15% surcharge will apply. COM are offered and priced on a case by case bases.

HANDLING AND FREIGHT:
Kannoa (Panyu, Corp) and when applicable Eddie Bauer® Outdoor Furniture recommends shipment via “Blanket Wrap” carriers or ground truck shipping. We will arrange shipment of commercial orders via best way unless otherwise indicated on customer purchase order, or instructed in writing. In an effort to control shipping costs, Kannoa has capped freight charges east of the Mississippi at 12.5% and west of the Mississippi at 16% of the invoiced amount for any order above $4,000.00. Orders under $4.000.00 will be handled on a case-by-case basis. All our shipments are insured. These capped rates apply to Business-to-Business deliveries within our regular network of distribution. Deliveries outside metropolitan areas are subject to surcharges in addition to the aforementioned rates. Kannoa can arrange “curbside” and “white glove” deliveries or, any customer service including drop ship. Customer may also arrange his own shipment. Please note that KANNOA is not responsible for freight damages resulting from shipments. All goods are sold ExWorks our warehouse in Miami. All items are inspected by KANNOA and the shipping agents before items are shipped. Merchandise should be inspected as soon as it is received and all damages noted on the Bill of Lading before signing and reported directly to the shipping company. Special handling charges might apply to orders with especial packing requirement, (repack, special box, bubble wrap, crate, etc). All freight damage claims must be filed by the consignee directly with the shipping company.

RETURN POLICY
In the event that there is a faulty item, Kannoa (Panyu, Corp) and when applicable Eddie Bauer® Outdoor Furniture, guarantees replacement of the damaged piece (subject to availability) within 30 days of delivery date. For any opened/used items returned prior to the 30 days guaranty, there will be a 20% restocking fee applied to the sale. (customer is liable for all shipping charges). All "Special Orders" are final and return policy does not apply. Please note that it takes 7 to 10 business days for Kannoa (Panyu, Corp) and when applicable Eddie Bauer® Outdoor Furniture to process returns and in the event that a refund is due, Kannoa (Panyu, Corp) and when applicable Eddie Bauer® Outdoor Furniture, reserves the right to refund monies 30 business days after the return is completed.
All "Return" issues must be sent in writing to info@outdoorpacific.com or via fax to 786-228 8096. All returns must be authorized by Kannoa (Panyu, Corp) and when applicable by Eddie Bauer® Outdoor Furniture Customer Service.

CONTAINER PURCHASES
A. Order Confirmation: All orders placed are confirmed in writing and must be signed and sent back to Kannoa (Panyu, Corp) AND WHEN APPLICABLE TO EDDIE BAUER® OUTDOOR FURNITURE, (or a recognized agent thereof) in order to be considered a firm order. Once an order confirmation has been signed and sent, the order cannot be cancelled. Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE, retains the right to accept changes in confirmed orders up to a maximum of 7 days after the receipt of the signed order confirmation.

B. Under-ordering: In such cases as an order is deemed insufficient to fill a container, Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE, shall inform the customer and request additional items to be ordered. Such additional items should be ordered within 5 working days of receipt of a request for additional items. Should the customer fail to provide an order for additional items, Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE, reserves the right to either add additional items at its own discretion (for which the customer shall be bound to pay), or to cancel the order.

C. Over-ordering and Backorders: In such cases as an order exceeds one container, but is deemed insufficient for two containers, Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE shall inform the customer and request a list of items to be excluded from the order. Such list must be sent to Kannoa (Panyu, Corp) AND WHEN APPLICABLE TO EDDIE BAUER® OUTDOOR FURNITURE, within 5 working days of receipt of a request for such list. Should the customer fail to provide such list, Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE, reserves the right to exclude items at its own discretion. Customers may indicate if they wish excluded items to be considered as backorders. Backorders shall always take precedence over any new order received.

D. Packaging and Shipping: Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE, guarantees packing and shipping, plus or minus 15% of those items that are ordered.

E. Shipping Insurance: Shipping insurance is available at customer's request.

F. Payment:
1. A 50% deposit is required with the order confirmation. The balance is due within 15 working days of the container invoice date.
2. Payment should be by bank transfer to a bank account specified by Kannoa (Panyu, Corp) AND WHEN APPLICABLE BY EDDIE BAUER® OUTDOOR FURNITURE, or a recognized agent thereof.
3. If payment is not received by the due date, then a 3% per month interest charge will be assessed, payable before the container is released to the customer.

G. Volume Discount: Customers who regularly order three (3) or more containers (see Supplement, below, for definition of container in this context) per month may be given Volume Discounts at the discretion of Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE. Volume discounts are given according to the following guidelines:
• The containers meet the minimum value as set out in Supplement.
• Volume discount is based on regular orders of at least three containers per month.
Calculation of qualification for volume discount shall be based on calendar months using the date that orders are received by Kannoa (Panyu, Corp) AND WHEN APPLICABLE BY EDDIE BAUER® OUTDOOR FURNITURE, and not actual shipping date (except where clear instruction is given that an order should be shipped after a designated delay). Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE, at all times reserves the right to withdraw volume discounts or modify the rate of discount available.

H. Inability to Take Possession of a Container: If for any reason a customer cannot take possession of an ordered container once it has reached its destination, then the customer shall be held responsible for all costs incurred and forfeits any amount of money paid to Kannoa (Panyu, Corp) AND WHEN APPLICABLE TO EDDIE BAUER® OUTDOOR FURNITURE.

I. Customer Complaints:
Complaints about quality of container contents shall be accepted if they total more than 5% of the total value (before any discounts) of the container; such claims must be made within 3 (three) weeks of receipt of the container. All claims must be accompanied by full "documentation" (as described in the Supplement, below) and third party corroboration. Kannoa (Panyu, Corp) AND WHEN APPLICABLE EDDIE BAUER® OUTDOOR FURNITURE, reserves the right to reject any claims not supported by full documentation and third party corroboration. Any approved compensation and/or credits shall be given to Customer in the form of credit on a future container. Claims received after 3 (three) weeks shall be counted as void, regardless of their value.

SUPPLEMENT | ADDITIONAL INFO
Container: For the purpose of calculating minimum order level and volume discount, a container shall be taken to mean:
• 20 foot (or equivalent size) container,
• Having invoice value of US$20,000.00 or greater.

Kannoa (Panyu, Corp) and when applicable Eddie Bauer® Outdoor Furniture will offer standard, Solids and Striped Fabric in Canvas from the Sunbrella® Catalog at no additional Costs from our price lists; If client need a special fabric (Specialty Weaves, Jacquards, Texture patterns, Shadow, Rib, Sling, Sunsharp, Etc) that are not in the Kannoa (Panyu, Corp) and when applicable Eddie Bauer® Outdoor Furniture fabric Catalog a 15% surcharge will apply. COM are offered and priced on a case by case bases. Shipping charges for the fabric selection may apply. Any Container orders with more than 10 different SKUs, will be subject to a 10% surcharge. Any questions please contact us at info@OutdoorPacific.com